Frequently Asked Questions & Answers

Our collagen products are designed for daily intake. The powder can be easily stirred into water, smoothies, or coffee. For optimal results, we recommend one daily serving. You can find exact dosage recommendations on the respective product packaging.

Our collagen is produced in the EU under the strictest quality standards. We place great importance on purity and bioavailability to ensure that your body can absorb the collagen as well as possible.

Yes, our pure collagen products are naturally free from gluten, lactose, and casein. However, please always check the exact ingredient list on the product page if you have specific allergies.

Collagen is a dietary supplement and not a substitute for a balanced diet. We recommend taking it over a longer period (at least 30-60 days), as the positive effects often only become apparent after a few weeks.

Standard shipping to Austria, Germany, Belgium, France, Italy, Croatia, Luxembourg, Netherlands, Portugal, Slovenia, and Spain is €4.90.
We offer free shipping on orders over €49. Subscription orders are always free of shipping costs.

After shipping, you will receive a tracking number to track your package. If the status has not changed for a long time or the package is marked as delivered even though you have not received it, please contact our customer service via our contact form.

You have the right to revoke this contract within 14 days without giving any reason. Additionally, we offer an extended return option. You can find details in our cancellation policy.

You can enter your voucher code directly at checkout in the "Voucher code" field. The discount will then be automatically deducted from the total amount. Please note that some vouchers cannot be combined with other promotions.

Yes, we offer purchase on account via our partner Klarna. Simply select "Klarna" as the payment method at checkout.

We are convinced of our products. If you are still not satisfied, you can return the product within 30 days. You can find the exact conditions on our Money-Back Guarantee page.

Yes, we offer special discounts for business customers upon request. Simply contact us via our contact form and we will send you the B2B price list.