Frequently Asked Questions & Answers

Our collagen products are designed for daily intake. The powder can be easily stirred into water, smoothies, or coffee. For optimal results, we recommend one serving daily. Exact dosage recommendations can be found on the respective product packaging.

Our collagen is produced under the strictest quality standards in the EU. We place great importance on purity and bioavailability to ensure that your body can absorb the collagen in the best possible way.

Yes, our pure collagen products are naturally free from gluten, lactose, and casein. However, please always check the exact ingredient list on the product page if you have specific allergies.

Collagen is a dietary supplement and not a substitute for a balanced diet. We recommend intake over a longer period (at least 30-60 days), as positive effects often only show after several weeks.

Standard shipping to Austria, Germany, Belgium, France, Italy, Croatia, Luxembourg, Netherlands, Portugal, Slovenia, and Spain is €4.90.
From an order value of €49, we offer free shipping. Subscription orders are always free of shipping costs with us.

After shipping, you will receive a tracking number with which you can track your package. If the status does not change for a longer period or the package is marked as delivered even though you have not received it, please contact our customer service via our contact form.

You have the right to revoke this contract within 14 days without giving any reason. In addition, we offer an extended return option. Details can be found in our Right of Withdrawal policy.

You can enter your voucher code directly in the checkout in the "Voucher Code" field. The discount will then be automatically deducted from the total amount. Please note that some vouchers cannot be combined with other promotions.

Yes, we offer purchase on account via our partner Klarna. Simply select "Klarna" as the payment method in the checkout.

We are convinced of our products. If you are still not satisfied, you can return the product within 30 days. The exact conditions can be found on our Money-back Guarantee page.

Yes, we offer special discounts for business customers upon request. Simply contact us via our contact form and we will send you the B2B price list.